Privacy and Security Policy

1. General Information

At Cotton Club Brand, we attach the utmost importance to protecting the privacy and security of your customer information.
This policy explains how the personal data you share when you visit our website at cottonclubrand.com.tr or make a purchase is collected, stored, and used.

2. Collection of Personal Data

When you shop or become a member through our website, you may be asked for the following information:

  • Name, surname, address, phone number, email address,

  • Delivery and billing information,

  • Limited information related to payment transactions (credit card numbers are never stored in our system),

  • Usage data on the site (cookies, visit duration, click data, etc.).

This information is used solely for order processing, delivery, returns, customer support, and fulfilling legal obligations.

3. Use of Personal Data

Collected data is processed for the following purposes:

  • Processing orders and ensuring delivery,

  • Responding to customer service requests,

  • Sending campaign, discount, and informational emails (with your consent),

  • Fulfilling legal obligations,

  • Improving user experience.

Cotton Club Brand shares this data with third parties only when legally required or with delivery/payment service providers (e.g., shipping company, bank, payment infrastructure).

4. Information Security

Cotton Club Brand uses up-to-date SSL (Secure Socket Layer) technology and a secure server infrastructure to protect your personal data.
Credit card transactions are carried out through a secure payment provider; your card details are never stored or accessed in Cotton Club Brand systems.

User accounts are protected by encrypted data systems. It is important for your security that you do not share your password with anyone.

5. Use of Cookies

Cookies are used on our site to improve the user experience, collect statistical data, and remember your preferences.
You can restrict or disable the use of cookies through your browser settings. However, in this case, some site features may work with limitations.

6. Third-Party Services

Our site may use third-party services (e.g., Google Analytics, Meta Pixel, payment providers, etc.) to improve the user experience.
These services only collect anonymous data and do not share your personal information.

7. Data Retention Period

Your personal data is stored for the period required by legal obligations and is securely deleted or anonymized when this period expires.

8. User Rights

Under Law No. 6698 on the Protection of Personal Data (KVKK):

  • To learn whether your personal data is being processed,

  • To request information if it has been processed,

  • To request its correction if it has been processed incorrectly or incompletely,

  • To request its deletion or anonymization within legal conditions,

  • To object to an outcome against you as a result of automated processing.

To exercise these rights, you can reach us at info@cottonclubrand.com.tr.

9. Contact

Cotton Club Brand
📍 Mahmutbey Mah. Halkalı Cad. No:36 İç Kapı No: 21
34218 Bağcılar / İstanbul
📞 0 (212) 475 51 25
📧 info@cottonclubrand.com.tr
🌐 www.cottonclubrand.com.tr